FAQs Archive - Hugo Oliver

Q: Where can I find technical information?

Our highly experienced team will be able to answer any technical questions or provide you with any information you might need.

Q: Is the design an accurate representation of what my bathroom will look like?

Our team use CAD (Computer Aided Design) to create our bathroom designs, and these are only a visual representation. We can’t guarantee it will 100% represent colour, exact products or small details. It will however give you a very good idea of what you can expect from the finished project. We always measure your bathroom before starting the design and this is all checked by the installer as well.

Q: Do you offer a design service?

We offer a design service at a cost of £200, however if you then choose us for your bathroom installation, the £200 will be deducted from your overall price meaning you will get the design for free.

Q: Will I be contacted before product delivery?

We usually get in contact a week before your bathroom project starts to arrange delivery, let you know when we’ll be starting and check everything is ok.

Q: Do you do finance options?

No we don’t offer finance options at this moment in time.

Q: Can I use your fitters but buy the products elsewhere?

No, our fitters work exclusively for us so the products would need to be bought from us too.

Q: Do you offer a guarantee on your installation?

We offer a year guarantee on any work carried out by us. You also have the manufacturer guarantee on each product as well.