FAQ’s2023-07-27T11:44:20+00:00

FAQ’s

Explore our comprehensive FAQ’s page, where you’ll find answers to all your burning questions and the information you need!

Design

Do you offer a design service?2023-06-23T10:16:13+00:00

We offer a design service at a cost of £200, however if you then choose us for your bathroom installation, the £200 will be deducted from your overall price meaning you will get the design for free.

Is the design an accurate representation of what my bathroom will look like?2023-06-23T10:16:31+00:00

Our team use CAD (Computer Aided Design) to create our bathroom designs, and these are only a visual representation. We can’t guarantee it will 100% represent colour, exact products or small details. It will however give you a very good idea of what you can expect from the finished project. We always measure your bathroom before starting the design and this is all checked by the installer as well.

Why is it important to have my bathroom designed?2023-06-23T10:16:49+00:00

Designing a bathroom, especially when things are being rearranged or products are being removed and replaced with others (for example removing a bath for a walk-in shower), can be a complex task involving many technical considerations. Our talented team are experts in designing bathrooms and know just what to consider when putting together the design and product choices for you. This ensures your bathroom project will be a smooth process and as stress free as possible.

Installation

Do you do full installation?2023-06-23T10:12:13+00:00

Yes, we offer a full installation service, and also take care of any removal of rubbish at the end of the project.

How long does installation take?2023-06-23T10:12:33+00:00

Depending on the size and complexity of your bathroom project, it will take between 2-3 weeks for our team to complete.

Can we use our own fitters?2023-06-23T10:12:53+00:00

If you have someone in mind to fit your bathroom we can do either a design & supply, or just supply for you.

Are your installers qualified and insured?2023-06-23T10:13:15+00:00

Our team of installers have many years’ experience and knowledge, and all are vetted by us and insured.

Can we use your installers if we’ve bought the products elsewhere?2023-06-23T10:13:36+00:00

No, our fitters work exclusively for us therefore you’d need to have bought the products from Hugo Oliver.

Do you offer a guarantee on your installation?2023-06-23T10:13:54+00:00

We offer a year guarantee on any work carried out by us. You also have the manufacturer guarantee on each product as well.

Can I use your fitters but buy the products elsewhere?2023-06-23T10:14:17+00:00

No, our fitters work exclusively for us so the products would need to be bought from us too.

What We Offer

What services do you offer?2023-06-23T10:11:13+00:00

At Hugo Oliver we offer a complete service for your bathroom. From conducting the site visit, creating the design, picking the products and then installing your bathroom, we will take care of every stage for you.

What brands do you display in your showroom?2023-06-23T10:10:56+00:00

We display a large range of products in our showroom, including from:

  • VADO
  • Ellis Furniture
  • GSI
  • Catalano
  • Sanuex
  • Flova
  • Dansani
  • Burbridge
  • Kudos
  • Merlyn showers
  • HIB
  • Roman
  • Tissino
Do you offer a home visit?2023-06-23T10:11:35+00:00

Yes, after you’ve contacted us we will arrange to visit to your home. This is a great opportunity to sit with you and talk about what you want from your bathroom renovation, as well as look at your existing bathroom, take measurements and go through some bathroom inspiration with you.

Can we buy products only from you?2023-06-23T10:15:04+00:00

Yes, we offer supply only to customers.

General Inquiries

What brands do you work with?2023-06-23T10:09:35+00:00

We are proud to work with leading bathrooms brands and high-quality manufacturers. We can offer bespoke designs and colour choices due to our large product portfolio. Speak with a member of the team if you’d like to find out more information about specific brands.

Do you do finance options?2023-06-23T10:14:42+00:00

No we don’t offer finance options at this moment in time.

Will I be contacted before product delivery?2023-06-23T10:15:27+00:00

We usually get in contact a week before your bathroom project starts to arrange delivery, let you know when we’ll be starting and check everything is ok.

How long are product guarantees?2023-06-23T10:15:44+00:00

Each manufacturer offers their own guarantee, so it will depend which products you choose for your bathroom. We can go through this with you when picking your products.

Where can I find technical information?2023-06-23T10:17:07+00:00

Our highly experienced team will be able to answer any technical questions or provide you with any information you might need.

Contact Us

Please provide us with any details about your project, such as project location, scope of works, estimated budget, plus anything else you'd like us to know. One of our designers will get back to you ASAP.

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Our Showroom

Monday: 10:00am – 16:00pm

Tuesday: 10:00am – 16:00pm

Wednesday: 10:00am – 16:00pm

Thursday: 10:00am – 16:00pm

Friday: 10:00am – 16:00pm

Saturday: 10:00am – 16:00pm

Sunday: 11:00am – 16:00pm

Design consultations by appointment only.

Hugo Oliver (Charlton) Ltd

Unit 1, Meridian Trading Estate

Lombard Wall,

Charlton

London, SE7 7SW

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