Hugo Oliver (Charlton) Ltd (“hugooliver.com” / “we” / “our” / “us”) takes your privacy very seriously and understands the importance of protecting your privacy and confidentiality.
If you wish to contact us regarding this Privacy and Cookie Policy, you can contact us:
- by emailing charlton@hugooliver.com;
- by notifying us at our postal address of Hugo Oliver (Charlton) Ltd Unit 1, Meridian Trading Estate Lombard Wall, Charlton London, SE7 7SW; or
- by contacting us using the Site’s Contact Us page found here.
Hugo Oliver (Charlton) Ltd (“us” or “we”) are committed to protecting and respecting your privacy.
This Privacy and Cookie Policy sets out the basis on which any personal data we collect from you, or that you provide to us, as a result of your visiting our website at (hugooliver.com the “ Site”) will be processed by us. It also provides you with information regarding our use of cookies.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it, and regarding cookies. By using the Site you are accepting and consenting to the practices set out in this Privacy and Cookie Policy and also agreeing to abide by our Terms of Use.
If you have not already read our Terms of Use, please do so here.
We are the data controller of the personal data we collect through the Site. We are a company registered in England and Wales under company number 10660036 and our registered office address is at Hugo Oliver (Charlton) Ltd Unit 1, Meridian Trading Estate Lombard Wall, Charlton London, SE7 7SW.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Data you give us. You may give us data about you:
- when you use the Site;
- when you contact us or send us an enquiry using the Contact Us form on the Site;
- when you create an event on the calendar pages of the Site;
- when you report a problem or issue with the Site;
- when you input details on the forum pages of the Site; and
- when you provide us with a testimonial about our products and/or services.
Data we collect about you. When you visit the Site we will automatically collect the following data about you:
- details of your usage of the Site (including [the date,] [time,] [location or] [duration] of the usage).
- certain technical information, for example, the type of device (and its unique device identifier) you use to access the Site, the Internet protocol (IP) address used to connect your device to the Internet, your login information (if you are a Member), browser type and version, time zone setting, browser plug-in types and versions, operating system, mobile network information and platform.
- information about your visit to the Site including the full Uniform Resource Locators (URL), clickstream to, through and from the Site (including date and time), pages you viewed, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and statistical analysis. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using cookies. A cookie is a small file which is stored on the hard drive of your computer. They help us to improve the Site and to deliver a better and more personalised service. We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of the Site, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to the Site, the pages you have visited and the links you have followed. We will use this information to make the Site more relevant to your interests. We may also share this information with third parties for this purpose.
THE COOKIES THE SITE USES
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie name | Purpose |
| session | This cookie is essential for the Site to operate. It allows us to remember your details during your current visit to the Site. |
| cookie-agreed | This cookie allows us to know that you agreed to let us use cookies on the Site. |
| jrAccessRole | This cookie is essential for the Site to operate. It allows us to know your access level. |
| Google Analytics | This are an analytical / performance cookies. The Site uses Google Analytics to help analyse how users use the Site, collecting standard internet log information and visitor behaviour information in an anonymised form from which no user is identifiable. This information is transmitted to Google and processed to compile statistical reports on activity on the Site. These reports allow us to optimise our user experience. Google provide a browser add-on for users who wish to prevent their data from being used by Google Analytics. Click here for an overview of privacy at Google, and click here if you wish to opt out from the operation of Google Analytics. |
If you have signed up to marketing emails from us, please note that MailChimp (our marketing automation platform) also uses cookies in our newsletters. Please see MailChimp’s Privacy Policy at https://mailchimp.com/legal/privacy/ for more information.
By using the Site you accept our use of these cookies.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
BLOCKING COOKIES
You may block cookies by activating settings on your browser which allow you to refuse the setting of some or all cookies. If you choose to block all cookies (including essential cookies) you may not be able to access all or some parts of the Site.
Most cookies we use are known as session cookies. These cookies will expire whenever you close your browser or shut down your computer. Other cookies used for specific purpose will expire when that purpose is no longer required.
You can find out more about blocking cookies in specific browsers at http://aboutcookies.org.
WHERE WE STORE YOUR PERSONAL INFORMATION
All information you provide to us or that we collect from you is stored on our secure servers within the European Economic Area (“EEA”) or on the servers of our respective hosting service providers, which we may change from time to time.
However, the personal data that we collect from you regarding your membership payment and your subscription to marketing emails will be transferred to, processed and stored at destinations outside the EEA, such as the United States.
The transmission of information via the internet is not completely secure. Although we will use our best endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to the Site and any transmission is at your own risk. Once we have received your information, we will use suitable procedures and security features to try to prevent unauthorised access. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential.
PURPOSE AND LEGAL BASIS FOR PROCESSING YOUR DATA
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Where consent is required for our use of your personal data, by ticking the appropriate consent box or otherwise communicating your consent (for example, by email or by providing us with non-mandatory information), you consent to our use of that personal data as set out in this Privacy and Cookie Policy. For example, we will send you our weekly newsletter if we have your consent to do so.
You can always change your mind about our processing of your personal data. If you change your mind you can update your account settings within the Site, or contact us:
- by emailing charlton@hugooliver.com;
- by notifying us at our postal address of Hugo Oliver (Charlton) Ltd Unit 1, Meridian Trading Estate Lombard Wall, Charlton London, SE7 7SW; or
- by contacting us using the Site’s Contact Us page found here.
Or you can unsubscribe at any time by using the unsubscribe link at the bottom of our marketing emails.
Except as provided below, we do not sell, trade or rent your personal information to third parties and will not share your personal information with third party advertisers.
MARKETING
As mentioned above, we would like to send you information by email about products, services and opportunities which may be of interest to you.
We will not provide your personal data to other businesses so they can use your personal data for marketing purposes.
We will only send you marketing messages if you would like us to. We may ask whether you would like us to send you marketing emails when you sign up to our weekly newsletter, when you sign up to the Site as a paid Member for the first time, or when you contact us via the Site. You will have the opportunity to clearly set out whether you wish to receive marketing emails from us by ticking the relevant box.
You can also manage your preferences by changing your account settings within the Site.
RETAINING PERSONAL DATA
We will retain the personal data we receive or collect about you for the period reasonably required for us to use it in accordance with this Privacy and Cookie Policy or in accordance with our legal rights and obligations. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Unless we inform you otherwise (or you request that we erase your personal data), we will retain your personal data on record for as long as you may continue to use the Site.
YOUR RIGHTS
You have the following rights with regard to your personal data:
Access.You have the right to access data we hold about you.This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
Rectification or erasure. You have the right to request that we rectify or delete any personal data that we hold about you (unless we have the legal right to retain it). If you request that we erase any personal data that we require for your membership you may no longer be able to access the Purple Pages of the Site. This right does not extend to non-personal data. Please note that your rights to request erasure may be limited by applicable law.
Restriction.You also have the right to restrict us from processing your personal data if the data is inaccurate, the processing is unlawful or we no longer need to your personal data for the purposes for which we hold it.
Data portability. You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller if the legal basis for processing such personal data is your consent.
Object /change of preferences. You have a right to request that we stop processing your personal data where we are relying on a legitimate interest (or those of a third party). Please note, if you submit a request for us to stop processing your personal data in a certain way and this type of processing is required in order to facilitate your membership, you will no longer be able to access the Purple Pages of the Site following your request for us to stop the relevant processing.
Complaints. If for any reason you are not happy with the way that we have handled your personal data, please contact us. If you are still not happy, you have the right to make a complaint to the Information Commissioner’s Office.
Please note that the rights mentioned above do not extend to non-personal data .
If you would like to exercise any of the rights mentioned above, please contact us:
- by emailing charlton@hugooliver.com;
- by notifying us at our postal address of Hugo Oliver (Charlton) Ltd Unit 1, Meridian Trading Estate Lombard Wall, Charlton London, SE7 7SW; or
- by contacting us using the Site’s Contact Us page found here.
Third Parties
The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
CHANGES TO OUR PRIVACY POLICY AND COOKIE POLICY
Any changes we may make to this Privacy and Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. You should ensure that you review this Privacy and Cookie Policy from time to time. Continued use of the Site will signify that you agree to such changes.
CONTACT US
If you have any concerns about material which appears on the Site, or any questions, comments or requests regarding our Terms of Use or this Privacy and Cookie Policy, please contact us:
- by emailing charlton@hugooliver.com;
- by notifying us at our postal address of Hugo Oliver (Charlton) Ltd Unit 1, Meridian Trading Estate Lombard Wall, Charlton London, SE7 7SW; or
- by contacting us using the Site’s Contact Us page found here.
